New solution provides small business owners and employees with a trusted, effective, and affordable technical support service
Sunnyvale, CA — February 18, 2020 – 8:45 a.m. ET — Support.com, Inc. (NASDAQ: SPRT), the full-spectrum leader in technical support solutions for businesses and consumers, announces today the launch of its new tech support service, TechSolutions Small Business. The new offering provides on-demand, 24/7 tech support to small business owners and their employees, across multiple locations, for help with any issue with any device.
A study from Deloitte found that “85% of small business owners reported that the use of technology aids in their success – however, 75% said that they are facing at least one barrier to meeting that goal, with the lack of qualified staff in-house being the leading challenge.” The opportunity for small companies to have 24/7 tech support, in the office or on the road, brings efficiencies and cost benefits to the employees as well as the business.
“Small business owners face rapidly evolving and increasingly complex technology needs that require help desk and IT support. Business owners are faced with either trying to troubleshoot themselves, costing them hours that could be spent on building their business, or trying to find an IT resource that is readily available and reliable,” said Rick Bloom, CEO of Support.com. “TechSolutions Small Business provide owners and their employees with affordable, on-demand tech support to tackle a wide array of tech issues, so they can get spend less time troubleshooting tech and more time on their business.”
Support.com has been delivering tech support for both businesses and consumers for over 20 years — a heritage that has resulted in deep expertise across all connected devices and the interoperability challenges that often come as a result. TechSolutions Small Business helps owners keep their businesses running smoothly by addressing tech issues including device setup and troubleshooting, software installation and updates, email client configuration, data migration and file back-up — across all operating systems.
TechSolutions Small Business brings together knowledgeable, friendly US-based live agents called Tech Pros, who are experienced in the tech issues small businesses face every day, and proprietary software that helps them to solve problems quickly and remotely. TechSolutions can serve as the remote IT help desk for any small business owner, solving both day-to-day issues and highly complex ones that require significant bandwidth. Small business owners and employees can access TechSolutions’ Tech Pros any time via phone or chat, or they can schedule an appointment at a time that works best for their schedule. With Support.com’s proprietary software, Support.com’s Tech Pros can solve even the most difficult technical problems by remotely connecting to devices onsite, or by using a video-based tool to see exactly what the user is seeing via smartphone or tablet camera.
“Small business owners are often left to figure out their IT and technical support needs in-house, or through vendors that only cover certain types of issues, which can leave them with less time or resources to focus on growing their businesses,” concluded Bloom. “We are going to help small businesses thrive by providing solutions made for them.”
TechSolutions Small Business is an affordable way for business owners to access tech support, with monthly subscription plans starting at $49.99/month for up to 5 employees and $99.99/month for up to 10 employees, across multiple locations, as well as a One Time Fix option.
Learn more about TechSolutions Small Business at https://www.support.com/for-small-business.
About Support.com
Support.com, Inc. (NASDAQ: SPRT) is a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions. With more than 20 years of providing high quality technical support services to consumers and small businesses through white-labeled partnerships or direct solutions, Support.com has the expertise, tools and software solutions to troubleshoot and maintain all the devices in the connected home. The company’s skilled U.S.-based live agents and rich self-support tools troubleshoot more than 10,000 technical support issues consumers face on an ongoing basis. Support.com delivers high quality, turnkey technical support solutions for digital support experiences that drive customers to get the most of the technology. For more information, please visit www.support.com.
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